Property management
Owns service standards, priorities, approvals, stakeholder communications and acceptance of the final outcome.
The operating layer between a reported problem and a verified result.
PropSync 360 gives property management a single operating view while the incumbent security agency keeps control of its guard-force operations and Wali Engineers owns the technical response.
Connected operating model
1
Property management
Governance, approvals, client communication
2
Incumbent security agency
Guard operations, first response, security SOPs
3
Wali Engineers
Technical diagnosis, works and integrations
4
PropSync 360
Shared workflow, evidence and accountable handovers
Security operations bridge
A shared workflow—not a replacement for the incumbent agency.
PropSync connects the property manager, the security agency and Wali Engineers around the same event. Each party sees the actions it needs, while authority stays with the right operator.
Incumbent security agency
Owns guard-force deployment, site security SOPs, first response and its underlying security records.
Wali Engineers
Owns technical diagnosis, integration, corrective works, commissioning evidence and the engineering service level.
PropSync is deliberately designed so Wali Engineers does not assume the security agency's licensing, guard-command or security-policy responsibilities. The platform records coordination and technical response under agreed permissions.
Phase 1 · Operational foundation
Create reliable records before adding complexity.
Phase 1 establishes the common data, accountability and field workflow that every later integration depends on.
Multi-property workspace
Create a secure operating space for each organisation, then manage one or several residential or commercial properties without mixing records.
- Organisation and property profiles
- Role-based team access
- Property-level dashboards
Shared service control
Capture issues from residents, guards, the property team and building systems with clear ownership from submission to verified closure.
- Source and handover identification
- Priority, category and location
- Status and action history
Asset intelligence
Build a searchable register of maintainable equipment, system components and property infrastructure.
- Make, model and serial number
- Warranty and installation dates
- Condition and risk ratings
Security agency handover
Give the incumbent agency a controlled handover lane for guard observations, security events and access requirements—without displacing its guard-force command.
- Agency-owned event acknowledgement
- Guard-log and evidence references
- Escalation to property management
Operational record
Keep documents, conversations and decisions connected to the correct property, asset, request or work order.
- Private evidence storage
- Searchable activity trail
- Tenant-separated records
Management reporting
Convert live operational records into clear monthly packs for management councils, building owners and managing agents.
- SLA and workload summary
- Maintenance performance
- Asset and incident trends
Phase 2 · Operational advantage
Coordinate response, commercial decisions and preventive work.
Phase 2 adds the service controls that reduce missed tasks, late escalation and fragmented vendor coordination.
Preventive maintenance engine
Translate daily, weekly, monthly, quarterly, bi-annual and annual service plans into scheduled work orders.
- Recurring maintenance rules
- Checklist templates
- Overdue and exception alerts
SLA command
Start response and resolution timers automatically, surface at-risk work and escalate before service commitments are missed.
- Priority-specific targets
- Acknowledgement tracking
- Escalation levels
Three-party incident command
Coordinate security, safety and building-system incidents while keeping operational authority and engineering response explicit.
- Agency assessment and first response
- Property-manager decisions
- Wali technical response and closure evidence
Contractor portal
Manage approved vendors, trade coverage and compliance while keeping commercial activity tied to operational needs.
- Licence and insurance expiry
- Job and quality history
- Controlled work invitations
Quotation and approval
Move from request to vendor quotation, comparison, approval, variation and completion without fragmented email threads.
- Commercial comparison
- Approval accountability
- Variation-order records
Escalation orchestration
Keep the right stakeholder informed when a security event, SLA risk, technical fault or approval requires action.
- Role-specific notifications
- Agency and manager escalation paths
- Configurable acknowledgement rules
Purpose-built portals
One platform, focused experiences for each participant.
Every user sees only the property information, actions and approvals appropriate to their role.
PortalPrimary usersWhat it enables
Client management
MCST council, managing agent, building owner
Portfolio performance, approvals, incidents, costs and governance
Property operations
Property manager, site supervisor, helpdesk
Daily requests, assets, SLA queues, work orders and contractor coordination
Incumbent security agency
Agency manager, supervisors and authorised guards
Security-event acknowledgement, guard observations, escalation status and evidence handover—within agreed agency permissions
Technician workspace
Wali technicians and approved field teams
Assignments, mobile checklists, evidence, signatures and closure
Contractor access
Approved vendors and subcontractors
Work invitations, quotation submission, job updates and compliance documents
Resident and public intake
Residents, tenants, visitors and customers
Issue reporting, evidence upload, status tracking and notifications
End-to-end operating workflow
Every hand-off is visible, timed and attributable.
The workflow joins customer experience, field execution and management governance without duplicating records.
01
Capture
A resident, guard, sensor operator or property-team member records the issue with location, source and evidence.
02
Agency assessment
For security events, the incumbent agency acknowledges the event and retains command of guard deployment and its security SOPs.
03
Property decision
The property manager sees the live context, decides on stakeholder communication, approvals and any required commercial action.
04
Wali technical response
Wali Engineers receives the engineering scope—such as CCTV, access control, barrier or system fault—and records diagnosis and work evidence.
05
Verify and close
The accountable parties verify recovery, record handover conditions and close only when the property manager's acceptance requirements are met.
06
Review
The record contributes to agency, engineering, SLA, incident, maintenance and management reporting without rewriting the agency's source records.
Integration-ready architecture
Connect systems without turning PropSync into another silo.
The platform keeps the operational record central while allowing specialist systems to remain authoritative for their own functions.
Security and monitoring
VMS, CCTV event, access-control and alarm integrations can feed prioritised events without storing video in the initial release.
Building systems
Sensor, pump, power and equipment alerts can create incidents or maintenance exceptions through controlled APIs.
Commercial systems
Billing, quotation, invoice and customer-notification services connect through auditable workflow boundaries.
Mobile delivery
The responsive technician workspace supports field operations without requiring a native mobile application in Phase 1 or 2.
Scope discipline
What Phase 1 and 2 intentionally do not include.
The initial product focuses on trustworthy workflow and operational adoption before advanced automation.
—Facial recognition
—Biometric access control
—Native iOS or Android apps
—CCTV video storage
—Autonomous AI decisions
—Full accounting replacement
Start with one property and one accountable workflow.
Subscribe, activate the client workspace and onboard the first property, asset register, team roles and maintenance schedule.